Employee Assistance Program


LifeMatters, the employee assistance program (EAP) through Empathia, is available to Cal Poly Humboldt employees and their dependents/permanent household members. Employees can call LifeMatters 24/7/365 to speak with a licensed counselor about issues related to mental well-being, including job stress, financial issues, person relationship issues, substance abuse concerns, or anything else that you may need to talk through. 

In addition to this initial conversation and assessment of needs, the following benefits and services are available to Humboldt employees:

  • 8 free, confidential counseling sessions.  If continued services are required, Empathia with find a licensed counselor who will work with your insurance plan (if applicable)
  • Access to lifematters.com (webinars, self-assessments, interactive courses, trainings, videos, and articles)
  • Financial consultation (debt management, budgeting, credit report review). 
  • Physical and behavioral health assessment
  • Eldercare and Childcare resources
  • Legal consultation
  • Smoking cessation program
  • ‘Find a Tutor’ resource
  • See the Empathia Employee Guidefor more information about well-being & convenience life services

How to Access Services

Call 800-367-7474  (TDD/TTY 877-307-2812) to speak with a licensed counselor 24/7/365
Humboldt password ( when calling and accessing the website): jackswellness1

To learn more about the services offered through LifeMatters by Empathia, please review:


On October 1, 2021, Governor Gavin Newsom signed California Assembly Bill 457 (Santiago, Ch. 439, Stats. 2021) (“AB 457”).  Under AB 457, Empathia Pacific, Inc. is required to amend certain contracts to include provisions relating to telehealth services. Therefore, the Specialized Health Care Service Plan Contract Amendatory Rider for AB 457 and the Combined Evidence of Coverage and Disclosure Form Amendatory Rider for AB 457 have been added to the LifeMatters website, https://members2.mylifematters.com/portal/welcome/sso